Booking and Payments explained
Bookings and Payments Explained
Introduction
Indytend uses Stripe Connect to handle secure bookings and payments. This guide explains how charges, payouts, and protections work for both hosts and service providers.
For Hosts (Party Organizers)
- Your card is authorized at checkout but only charged once your booking is confirmed.
- If a provider declines or cancels, you aren’t charged. Cancellation policies vary by provider.
- Add-ons like ice, mixers, snacks, and extra services can be included during checkout.
- You can tip at checkout or in person after your event.
For Service Providers (Bartenders, Chefs, Food Trucks)
- Providers keep 100% of their base service fee. Indytend does not take a cut.
- Payouts are transferred through Stripe Connect, usually within 2–3 business days after an event.
- Indytend earns revenue from host fees and liquor partnerships — never from your base pay.
- Providers can view their full earnings breakdown at any time on their dashboard.
Security & Trust
- All payments are handled securely through Stripe.
- Funds are only released when a booking is confirmed.
- Indytend mediates disputes and Stripe safeguards the funds.
Scenarios
Booking Pending: Host requests → Provider reviews → If declined, no charge.
Booking Confirmed: Payment processed → Provider and liquor store notified.
Booking Canceled: Refund applied based on provider’s cancellation policy.
Common Questions
When do I get paid as a provider?
Usually 2–3 business days after your event, automatically via Stripe.
Can a host split payments?
Currently, all payments are processed by one cardholder during checkout.
Do hosts pay alcohol and services together?
Yes. Alcohol, service fees, and add-ons are combined into one seamless checkout.